UX Designer / Product Manager
A results-driven UX and Product Strategy professional with proven success in leading evaluations and redesign projects, delivering measurable outcomes such as increased resource discoverability and enhanced website performance.
Education
B.S. in Interactive Design, Kennesaw State University - 2024
Minor in Technical Communication
Relevant Coursework: User Testing, Prototyping I & II, Ethnography for Designers, Interaction Design I & II (Goal-Directed Design vs Lean UX)
Experience
Research Assistant, Kennesaw State University, September 2024 — Present
Restructuring Capstone course to accommodate for an 185% increased class size, improving student experience.
Assist with hosting monthly faculty meetings with the department discussing updates with 5+ committees and other differing guests, including the Dean and other managerial members.
Led an IRB-approved research study to incorporate future changes to the Interaction Design and Technical Communication curriculum.
Speaking at the 2025 Georgia Information Literacy Conference hosted by Georgia Southern University.
UX Consultant/Analyst - Contract, Orbis Cascade Alliance, July 2024 - November 2024
Evaluated website training and documentation through an Expert Review, identifying 10+ critical UX gaps and actionable improvements.
Facilitated cross-functional discussions with 38+ internal teams and member groups, capturing detailed user feedback on pain points.
Delivered a comprehensive UX report, resulting in an increase in resource discoverability for member groups.
Business Analyst & Change Management Specialist, Kiwanis Club of Marietta, December 2023 - May 2024
Collaborated with the Board of Directors to develop a strategic roadmap, delivering an MVP 2 weeks ahead of the legacy host shutdown.
Spearheaded the redesign and migration of the website, reducing average page load times significantly and increasing mobile traffic.
Guided stakeholders on integrating Google Analytics, enabling tracking of 5+ KPIS.
Consultation Agent & Advanced Repair Agent, Best Buy, October 2022 - Present
Diagnosed and resolved 200+ hardware and software issues monthly, minimizing client downtime using advanced troubleshooting techniques.
Conducted 1,000+ customer consultations to identify technology solutions tailored to individual needs, while maintaining over a 9.1 NPS.
Streamlined internal documentation processes, ensuring proper client data privacy and enhancing documentation management.
Service & Engagement Advocate, Target, September 2017 - December 2022
Directed a team of 25+ associates, implementing scheduling efficiencies that improved daily task completion rates.
Trained and mentored team members, increasing employee retention and promoting several associates to leadership roles.